Returns & Refunds Policy

Order Cancellation Policy

At Triple Diamond Games, your satisfaction comes first. That’s why we offer a 30-day cancellation period — giving you the flexibility to change your mind, hassle-free.

Your Right to Cancel

You have the right to cancel your order within 30 days of purchase — no explanation needed.

The cancellation window closes 30 days after the product is delivered to you, or to a third party (excluding the carrier) you’ve designated to receive the order.

How to Cancel Your Order

To cancel your order, just follow these steps:

1️⃣ Send us a clear written request by email:

📧 support@triple3diamond.com

2️⃣ Return the item as described in the return conditions below.

As soon as we receive the returned product, we’ll process your refund within 30 days.

Refunds are issued to the original payment method, with no extra fees.

Return Conditions

To be eligible for a return, the item must meet the following:

✅ Purchased within the last 30 days

✅ In unused condition and original packaging

🚫 Non-returnable items include:

• Customized or made-to-order products

• Perishable goods or items with expiration dates

• Unsealed hygiene-related items

• Products mixed with other items that cannot be separated

We reserve the right to refuse a return if the product does not meet these conditions.

Returning Goods

📦 Return Address:

Triple Diamond Games Returns

Tööstuse 47D

Tallinn, Estonia, 10416

🚛 Important Guidelines:

• Return shipping costs and risks are the customer’s responsibility

• We strongly recommend tracked and insured shipping

• Refunds will only be issued once the return is received or proof of return is provided

❗ We are not liable for lost or damaged return shipments.

Gift Returns

🎁 If the product was marked as a gift and shipped directly to you:

• You’ll receive store credit equal to the return value

• A digital gift voucher will be sent once we receive the returned item

🎁 If the gift was not sent directly to you:

• The original buyer will receive the refund

Need Assistance?

Questions about cancellations or returns?

We’re here to help:

📧 support@triple3diamond.com

Thanks for choosing Triple Diamond Games — we’re committed to delivering a smooth, player-first experience. 💎🎮